Frequently Asked Questions
1. What types of cleaning services do you offer?
We provide a wide range of cleaning services including standard home cleaning, deep cleaning, carpet cleaning, move-in/move-out cleaning, and air duct cleaning. Our services are available for residential and light commercial properties.
2. Are your cleaners trained and insured?
Yes! All of our house cleaners are professionally trained, background-checked, and fully insured. Zoltan Sparkling LLC holds public liability insurance up to $2,000,000 for your peace of mind.
3. What is your 100% satisfaction guarantee?
If you're not completely satisfied with the service you received, please let us know within 24 hours. We’ll address the issue and offer a discount on your next cleaning service booked by the same client as part of our satisfaction guarantee.
4. How do I schedule a cleaning appointment?
You can schedule a service by calling us, using our online booking form, or requesting a free in-home estimate. We’ll work around your schedule and needs to find the best time for service.
5. Do you provide one-time cleanings or only recurring services?
We offer both one-time and recurring cleaning services. Whether you need a deep clean before a special event or regular weekly/monthly cleaning, we have a plan for you.
6. How much does a typical cleaning cost?
Our pricing depends on the size of the property, the type of service, and frequency. Contact us for a free, no-obligation in-home estimate tailored to your needs and budget.
7. What areas do you serve?
We are based in Winter Park, FL, and serve surrounding areas including Orlando and Central Florida neighborhoods. If you’re unsure whether we cover your location, just give us a call!
8. What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within less than 24 hours may be subject to a $25 fee.
9. Do you offer any discounts or referral programs?
Yes! We offer special rates for community cleaning services and have an affiliate program for community leaders. You can also earn discounts by referring friends and neighbors—just ask us how!
10. Is your website secure for online booking and payments?
Absolutely. Our website is secured with 256-bit SSL encryption (COMODO certified) to protect your personal and payment information.